Frequently Asked Questions (FAQ)


Why are you going private?

We have been providing NHS dental care since we opened in 2006. The current NHS dental contract has been under review for reform since 2012, but no changes have been forthcoming. Using targets rather than outcomes as a measure, is completely juxtaposed to our vision and, although we’ve tried for many years to provide the best quality treatment while still meeting our targets, it has become an untenable balancing act.

We are very proud of the care we provide and we’re just not willing to drop our standards. Because of this and to allow us to continue providing the highest levels of service, we will be limiting the number of patients we register on our Membership Plans. For our regular patients who wish to join one of the Membership Plans, we will waive the usual £45 registration fee until 30 September 2021!


What can I do if I have a problem?

We will be providing the full range of NHS dental services until 30 June 2021. All our regular patients can get in touch in the usual ways if they have a problem that needs attention.


What about routine NHS check-ups?

When we were able to return to work in June 2020, we were only allowed to see patients that presented with dental emergencies. This was to limit the numbers of people attending the practice, thereby reducing the risk of spreading COVID. Since then, these restrictions have gradually been lifted and we are now in a position to provide routine care. The restrictions that remained in place, meant we would still not be able to provide routine care at the same capacity as before. As such, we’ve had to prioritize children and those with a high risk of developing dental problems to have check-ups first.


Will my NHS treatment still be guaranteed as before?

You will continue to benefit from the 12-month guarantee provided under the NHS even after 30 June 2021. Your rights, as outlined in the link below, will not be affected.



How do I choose the best Plan for me?

We offer two categories of Membership Plans. The Maintenance Plans include routine exams, cleanings and a 10% discount on all treatment. You do not have to be dentally fit to join, but there is a 12-month minimum sign-up period. Children of named members will benefit from the same number of free routine check-ups as the named member, and will receive a 50% discount on all necessary treatment.

The Continuing Care Plans include routine exams, cleanings and all necessary treatment. Where laboratory work such as crowns or dentures are involved, you will pay the laboratory fee only. You must be dentally fit to join one of these Plans, but there is no minimum sign-up period. Children of named members will benefit from free 6-monthly routine check-ups and free treatment when needed.

Both Plans offer Worldwide Accident and Emergency Cover for NAMED MEMBERS ONLY.

Once you’ve decided on the category that best meets your needs, your dentist will be able to advise which Plan within that category is suited to your requirements.


What are the benefits of the Accident and Emergency Cover?

Provided by Lloyd & Whyte https://www.lloydwhyte.com/dentists/

Emergency Treatment Benefits

We will pay for emergency treatment up to the maximum value of £500 per incident worldwide, with an annual aggregate limit of £1,000 provided that such Treatment is received by the Plan Member during the period of cover. An excess of £15 is applicable to each and every incident.

Treatments will be covered where the Plan Member requires treatment away from their registered practice (after making all reasonable efforts to attend their registered practice), or at their registered practice outside of their published opening hours.

All charges for treatment must be reasonable, fair, clinically necessary and in line with the normal published treatment charges of the treating dental practice.


Treatment Following Accident

If a Plan Member requires treatment following an accident occurring during the period of cover, benefit will be paid for the cost of such treatment up to the limits specified below, up to a maximum annual aggregate of £12,000.

Treatment must be carried out by the Plan Member’s registered practice unless in an emergency.

If treatment costs are likely to exceed £400 the Plan Member must call Lloyd & Whyte Ltd on 01823 250700 to obtain our prior approval.


Hospital Benefit

If a Plan Member is admitted to hospital as an in-patient, as a direct result of a dental accident or for emergency dental treatment. We will pay £85 for each complete 24 hours the Plan Member remains in hospital under the care of a specialist.


Oral Cancer

If a Plan Member is diagnosed with oral cancer, we will pay the Plan Member up to £3,000 cash benefit. We will only pay this sum for oral cancer once the Plan Member has been referred to a specialist by their general practitioner or dentist.


Permanent Facial Disfigurement

If a Plan Member suffers permanent facial disfigurement as a result of an accident during the period of cover, we will pay the Plan Member the appropriate benefit according to the severity of the scaring as follows:  

  • Scarring up to 5 cms long in total length – £55
  • Scarring more than 5 cms but less than 8 cms in total length – £110
  • Scarring 8 cms or more in total length – £550


How quickly do I need to make a decision about joining a Plan?

If you join a Plan by 30 September 2021, you will not be charged the usual registration fee of £45. Also, we will be limiting the number of patents we register on our Plans to enable us to continue providing the best possible service. As such, we advise that you enquire sooner rather than later to secure your place.


What if I want to stay a patient, but don’t want to join a Plan?

You’re always welcome to attend on a pay-as-you-go basis if you prefer to have complete flexibility. Of course, you will not benefit from the savings offered under our Plans or the Worldwide Accident and Emergency Cover. For our regular patients a routine check-up would cost £45 for adults and £15 for children under 18 years of age.


How do I find another NHS dentist?

To ensure fairness, NHS practices in the area wishing to register new patients are obliged to do so using the official NHS waiting list. For further information or to add your name to the waiting list, you can call them on 03330 063 300 or email at [email protected]

Contact us on:
01392 423668

Award Winning Dentist based in Exeter

All of our treatments, even the complex ones, are based on the principles of good general care and oral hygiene… we give 100% commitment to every patient we treat.

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Find out more about our affordable membership plans

Pay by monthly direct debit, spreading the cost of your dental care across the year.