Frequently Asked Questions (FAQ)
Are you taking on New Patients?
Unfortunately, we are not currently accepting new patient registrations, including membership and pay-as-you-go registrations.
How do I choose the best Plan for me?
Once you’ve decided on joining a membership plan, your Dentist will assess which Plan level is suitable for your personal needs.
The Barnfield Dental Studio Membership Plans include routine exams, cleanings and a 10% discount on all treatment. You do not have to be dentally fit to join. Children of named members will benefit from the same number of routine check-ups as the named member, at no extra cost and will receive a 50% discount on all necessary treatment.
Barnfield Dental Studio Membership Plans offer Worldwide Accident and Emergency Cover for NAMED MEMBERS ONLY (excluding children).
All Membership Plans are subject to a 12-month minimum sign-up period.
How quickly do I need to make a decision about joining a Plan?
You can take your time to decide and pay the usual fees until you have made a decision. Please note benefits of the plans will not apply until you have joined. Refunds are not given if a patient joins a plan at a later date.
What if I want don’t want to join a Membership Plan?
You’re always welcome to attend on a pay-as-you-go basis if you prefer to have complete flexibility. Of course, you will not benefit from the savings offered under our Plans or the Worldwide Accident and Emergency Cover. For our regular patients, a routine check-up would cost £55.00 for adults and £16.30 for children under 18 years of age.
What happen if I need to cancel an appointment?
Please telephone or email us to let us know as soon as you can. We do require at least 24 hours notice, a late cancellation fee may apply if you cancel your appointment with less than 24 hours notice.
What happens if I miss an appointment?
If an appointment is missed or is cancelled with less than 24 hours notice, and you haven’t missed an appointment before, you will not be charged as a gesture of goodwill.
If you subsequently miss or cancel an appointment with less than 24 hours notice, you will incur a fee for the missed appointment.
Missed examinations or hygienist appointments are charged at £30 for adults (over 18 years of age) and £15.00 for children.
Missed treatment appointments will be charged up to 50% of the planned treatment appointment.
Missed appointment fees must be settled before a new appointment can be rebooked. Payments can be made over the telephone or in the Practice.
Continued missed appointments may lead to de-registration.
Why we are now fully private?
We have been providing NHS dental care since we opened in 2006. The current NHS dental contract has been under review for reform since 2012, but no changes have been forthcoming. Using targets rather than outcomes as a measure, is completely juxtaposed to our vision and, although we’ve tried for many years to provide the best quality treatment while still meeting our targets, it has become an untenable balancing act.
We are very proud of the care we provide and we’re just not willing to drop our standards. Because of this and to allow us to continue providing the highest levels of service, we will be limiting the number of patients we register on our Membership Plans.
How do I find an NHS dentist?
To ensure fairness, NHS practices in the area wishing to register new patients are obliged to do so using the official NHS waiting list. For further information or to add your name to the waiting list, you can call them on 03330 063 300 or email at [email protected]
Award Winning Dentist based in Exeter